Empathy with Boundaries: A Roadmap for Accidental Counsellors
In certain industries and professions, staff sometimes come across distressed clients or customers such that they may inadvertently find themselves taking on the role of accidental counsellor.
This can be especially challenging when counselling is beyond the natural scope of that staff member’s role or skillset.
Our Accidental Counsellor workshop supports staff to successfully navigate these situations, enabling them to be able to respond and refer appropriately and safely. These skills help to protect both the mental health of the client, as well as better manage the exposure to psychosocial risk associated with this additional workplace burden.
Importantly, this program teaches key communication skills designed to support empathetic and caring responses, whilst maintaining appropriate boundaries and protecting one’s own mental wellbeing.
Key Facts
3-hr workshop
Small group delivery
Presented face2face in your offices or online.
Key Learning Outcomes include:
Key Workshop Components:
In these programs you will explore:
Testimonials
Previous participants of these workshops have commented:
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Contact us today to discuss your Corporate Workshop needs.
“What fantastic training provided on mental health in the workplace and the importance of educating and empowering our staff on this topic. The team thoroughly enjoyed the workshop which was engaging and lead by the fantastic Katherine Wagner. Thank you Associated EAP.”
“We have done several training programs with Associated Employee Assistance Providers and have always found the service and consultation of an extremely high standard.”
“Katherine presented to our team of 40 staff at our annual staff symposium and it was absolutely fantastic. Katherine was engaging and really helped all staff members relate better to each other. We were so impressed we wanted her back for a conference of 150 medical practice managers which also went really well. Very happy with the resources provided by Associated Employee Assistance Providers who helped arranged both the above plus follow up articles. Highly recommended.”
“Effective and caring advice delivered in an easy to digest method.”
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