Grief Awareness

Workers who Regularly come info contact with people Who are grieving Require a Unique set of skills and Knowledge.

This 90-minute workshop is designed for people who regularly work with clients or customers who are grieving. This may include those working in funeral or bereavement services, aged care and nursing homes, or palliative care services. The program teaches staff three key learnings, each of vital importance to those who work with grieving persons:

  1. Enhanced empathy for, and understanding of, the grieving process
  2. Better skills for engaging and communicating with bereaved persons,
  3. Improved capacity to self-care.
Key Workshop Components

This workshop addresses the following key components:

  • The 5 stages of grief defined by the Kubler Ross model and others
  • Factors which influence the grieving process
  • Understanding and preparing for challenging behaviours exhibited by grieving clients
  • Management strategies when faced with difficult clients
  • Communication Skills specific to those working with bereaved or emotional clients
  • Understanding compassion fatigue and vicarious trauma
  • Self-care strategies including the opportunity to practice a mindfulness meditation
Key Learning Outcomes

Participants will leave the workshop with improved knowledge about the grieving process and the many ways in which grief presents, skills in how to best engage and communicate with people who are grieving, with a focus on maintaining professional boundaries, as well as a set of strategies to protect themselves in their work, avoiding undue stress, compassion fatigue and burnout. Participants will also be introduced to a short mindfulness meditation.


Typically designed as a 90-minute program presented at your premises, this workshop is best presented in small groups of up to 15 participants. An extended 2-hour version incorporates additional topics in the area of Mental Health Awareness. We are also able to extend or customise our programs to best suit the needs of your organisation.

Contact us to book our Grief Awareness workshop or for more information.


“Everyone should take part in training like this”, Funeral Home Volunteer, May 2024

“Great facilitator, great energy, engaging!”, Funeral Home Volunteer, May 2024

Contact us today to discuss your Corporate Workshop needs.

“What fantastic training provided on mental health in the workplace and the importance of educating and empowering our staff on this topic. The team thoroughly enjoyed the workshop which was engaging and lead by the fantastic Katherine Wagner. Thank you Associated EAP.”

Philip Divilly, Managing Director, Quay Appointments

“We have done several training programs with Associated Employee Assistance Providers and have always found the service and consultation of an extremely high standard.”

Toni Williams, L&D Consultant, Sydney Opera House

“Katherine presented to our team of 40 staff at our annual staff symposium and it was absolutely fantastic. Katherine was engaging and really helped all staff members relate better to each other. We were so impressed we wanted her back for a conference of 150 medical practice managers which also went really well. Very happy with the resources provided by Associated Employee Assistance Providers who helped arranged both the above plus follow up articles. Highly recommended.”

Lucy Peters, Practice Managers Chair, Royal Australian & NZ College of Ophthalmologists

“Effective and caring advice delivered in an easy to digest method.”

Stephanie Hunt, Human Resources Consultant - Storyful

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