As part of a best-practise Critical Incident Response, follow up support calls can be organised for employees who require additional assistance. Best practice indicates up to three (3) follow up calls – at 1 week, 2 weeks and 4 weeks post-incident. These calls may last for up to 50-minutes, though are typically only 20-30 minutes in duration, depending on the needs of the employee and the nature of the incident. The follow up call is specifically designed to monitor a staff member’s adjustment to the experience, and a referral to Trauma Counselling may be recommended if required.
An EAP is also an option to provide ongoing support to staff – this entails 1:1 counselling with a mental health professional and can be set up quickly and at a low cost.
